Professional Summary
UX professional with a background in Human-Centered Design and Engineering (HCDE) and experience in UX research operations. Driven by data and user empathy, I excel at turning complex findings into clear, actionable insights. Now seeking to grow into a UX Researcher role to deepen user understanding and inform strategic product decisions.
Work Experience
October 2024 - October 2022
June 2022 - September 2022
January 2022 - September 2022
January 2019 - June 2020
January 2018 - January 2019
UX Research Operations Specialist
Cash App (Contact via Pro unlimited)
​Led 50+ end-to-end recruitments annually for diverse research studies by standardizing workflows and coordinating logistics across 5+ global vendors. Partnered with 15+ cross-functional stakeholders to translate business needs into actionable research plans. Supported screener development and data analysis to improve targeting and validity. Maintained research tools and insights repository, managed vendor relationships, and extracted data using SQL and Snowflake. Ensured 90% on-time delivery across concurrent projects through proactive planning and weekly stand-ups.​
UX Research Operations Specialist
Thomson Reuters (Contact via TalentNet)
Collaborate with UX researchers to develop research plans, design screeners, and evaluate participant quality. Manage multiple studies using platforms like Pendo and User Interviews to meet recruitment goals. Support survey launches and assist in operating benchmark studies to ensure smooth execution and reliable results.
Graduate Assistant
UW Medicine, Tacoma WA
Designed and led usability studies to validate Cognitive Behavior Therapy (CBT) self-pace digital training platform that was designed to support family caregivers of individuals experiencing psychosis. Rapid iterated design process and created mid-fidelity and high-fidelity prototype; partnered with engineers to implement UI improvements. Co-author of “Co-Production of a Cognitive Behavioral Therapy Digital Training Platform for Families Impacted by Psychosis”.
Technical Support Engineer
Dell EMC
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Collaborated with field engineers, sales teams, and subject matter experts to deliver timely, effective solutions to industry-expert customers. Leveraged Salesforce CMS to triage customer incidents. Dell-certified in diagnosing and resolving software and hardware issues for enterprise-scale Unix-based file systems.
Manufacturing Technician
Intel
Responsible for ​operating, maintaining, and troubleshooting complex equipment in a clean room environment. Performed tasks preventative maintenances, analytical testing, and process optimization.
Education
University of Washington
M.S. in Human Centered Design and Engineering
2020 - 2022
Montclair State University
B.S. in Information Technology
2014 - 2017
Skills
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Research & Analysis: Qualtrics, UserTesting, Lookback, Dscout, Airtable, Google Sheets, SQL, Snowflake
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Design & Collaboration: Figma, Miro, Google Workspace
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AI & Productivity Tools: ChatGPT, Claude AI, Notion AI
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Languages: HTML, CSS, JS, Python